CAMPERSCARD LLC (DBA HARVEST HOSTS)

PRIVACY POLICY

Last Updated: October 20, 2020

This “Privacy Policy” describes the privacy practices of CampersCard LLC (DBA Harvest Hosts) and our subsidiaries and affiliates (collectively, “Harvest Hosts”, “we”, “us”, or “our”) in connection with the https://harvesthosts.com/ website, the Harvest Hosts mobile application, and any other website or mobile application that we own or control and which posts or links to this Privacy Policy (collectively, the “Service”), and the rights and choices available to individuals with respect to their information.

Personal Information We Collect

Information you provide to us.  Personal information you provide to us through the Service or otherwise includes:

  • Contact information, such as your first and last name, email and mailing addresses, phone number, professional title and company name.
  • Content you choose to upload to the Service, such as text, images, audio, and video, along with the metadata associated with the files you upload.
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
  • Precise geolocation information, such as when you authorize our mobile application to access your location.
  • Profile information, such as your username and password that you may set to establish an online account with us, vehicle information (e.g., RV model and manufacturer), your saved trips hosts, interests, and preferences.
  • Payment information, we may collect your payment card information and billing address if, for example, you sign up for a Harvest Host membership.
  • Publicly available information, including comments describing support for and experience with our websites or mobile applications and information that you or others publish on social media, testimonials, blogs or other forums, such as tweets, comments, photographs, or video or audio content.
  • Reservation information, such as information you provide when you make a reservation using the Services.
  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.

Information we obtain from social media platforms. We may maintain pages for our Company on social media platforms, such as Facebook, Instagram, Twitter, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Information we obtain from other third parties.  We may obtain your personal information from other third parties, such as marketing partners.

Information we collect about hosts.  We collect personal information from you if you sign up to join as a Host.  The information you provide to us may include your first name, last name, email address, business name, business address, and phone number.  As a Host, you may also provide us with testimonials and reviews regarding our services.  Hosts may choose to upload pictures, video and any other information about the Host’s business on our Services.  Host can also choose to provide links to their website or social media pages, such as Facebook, on our Services.

Cookies and Other Information Collected by Automated Means 

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Service, including but not limited:

  • Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, and general location information such as city, state or geographic area.
  • Online activity data, such as information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access; and other personal information.

On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies, and our emails may also contain web beacons. In our mobile application, we may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our App.

Please review our Cookie Policy for additional information regarding our use of cookies.

A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Browser web storage, or LSOs, are used for similar purposes as cookies. Browser web storage enables the storage of a larger amount of data than cookies. A “web beacon,” also known as a pixel tag or clear GIF, is typically used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile statistics about usage of our websites. A SDK is third-party computer code that we may incorporate into our mobile applications that may be used for a variety of purposes, including to provide us with analytics regarding the use of our mobile applications, to integrate with social media, add features or functionality to our app, or to facilitate online advertising.

Web browsers may offer users of our websites or mobile apps the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. Please see the “Targeted online advertising” section for information about how to exercise choice regarding the use of browsing behavior for purposes of targeted advertising.

Referrals

Members of our Service may have the opportunity to refer friends or other contacts to us. If you are an existing member, you may only submit a referral if you have permission to provide the referral’s contact information to us so that we may contact them.

How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate the ServiceWe use your personal information to:

  • make Host reservations and communicate with you about your reservations
  • provide, operate and improve the Service
  • establish and maintain your user profile on the Service
  • provide support and maintenance for the Service

To communicate with you, including to:

  • communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages
  • communicate with you about events or contests in which you participate
  • to respond to your requests, questions and feedback

For research and developmentWe analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To send you marketing and promotional communicationsWe may use your personal information to process and deliver contest entries and rewards, and send you Harvest Host-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opt out of marketing section below.

To display advertisements. We work with advertising partners to display advertisements on the Service or elsewhere online. These advertisements are delivered by our advertising partners and may be targeted based on your use of the Service or your activity elsewhere online. To learn more about your choices in connection with advertisements, please see the section below titled “Targeted online advertising.”

To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safetyWe may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

To create anonymous, aggregated or de-identified dataWe may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect.  We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you.  We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

How We Share your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service such as customer support, payment processing, hosting, analytics, email delivery, marketing, and database management services. These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Hosts. We may share your personal information with the Host where you make bookings through Harvest Host, only as we deem necessary to facilitate the bookings; the Host’s privacy notices and privacy policies govern their handling of your information; our Privacy Policy does not govern the Host’s privacy practices.

Other Users of the Service and the Public. We may provide functionality that enables you to disclose personal information to other users of the Service or the public. For instance, you may be able to maintain a user profile with information about yourself that you can make available to other users or the public. You may also be able to submit content to the Service (such as comments, reviews, surveys, blogs, photos, and videos), and we will display your name, and user profile along with the content you submit. We do not control how other users, or third parties use any personal information that you make available to such users or the public.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

Business transfers.  We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

Your Choices

In this section, we describe the rights and choices available to all users.

Update your account. If you have a membership account on the Services, you can upgrade or cancel your membership and update your profile information, such as your name, email address, and password, by logging in to your account.

Opt-out of marketing communications.  You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at [email protected]  You may continue to receive service-related and other non-marketing emails.

Cookies & Browser Web Storage.  We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Service and third-party websites. Most browsers let you remove or reject cookies.  To do this, follow the instructions in your browser settings.  Many browsers accept cookies by default until you change your settings.  Please note that if you set your browser to disable cookies, the sites may not work properly.  Similarly, your browser settings may allow you to clear your browser web storage.

We may provide users with the ability to opt out of cookies using a cookie consent management tool such as Cookiebot. For more information about Cookiebot, please review their privacy policy here.

Targeted online advertising. Some of the business partners that collect information about users’ activities on or through the Service may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising. Please review our Cookie Policy for additional information. If you choose to opt-out of targeted advertisements, you will still see advertisements online, but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.

Do Not Track.  Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services.  We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.

Other Sites and Services

The Service may contain links to other websites and other online services operated by third parties.  These links are not an endorsement of, or representation that we are affiliated with, any third party.  In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions.  Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information.  We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security Practices

The security of your personal information is important to us.  We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect.  However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

Children 

The Service is not directed to, and we do not knowingly collect personal information from, anyone under the age of 13.  If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.  We encourage parents with concerns to contact us.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to [email protected]. You may also write to us via postal mail at:

CampersCard LLC (DBA Harvest Hosts)

Attn: Legal – Privacy

1300 N. Frontage Rd, #1594

Vail, Colorado 81657

 

 

Notice to California Residents

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use, and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information.

This notice and the privacy rights it describes does not apply to information related to Hosts, business contacts, or employees. We treat all personal information we collect from hosts as pertaining to individuals in their business capacity and not their personal capacity.

Personal Information that We Collect, Use, and Share

We do not sell personal information. As we explain in this Privacy Policy:

  • We use cookies and other tracking tools to analyze website traffic and facilitate advertising. If you would like to opt out of our (and our third-party advertising partners’) use of cookies and other tracking technologies, please review the instructions provided in the Cookie Policy
  • When you make a reservation with a Host through Harvest Hosts, you direct us to disclose your information to the Host so that it can provide the services you request.
Personal information we collect CCPA-defined categories (Definitions are available here)Sources of personal information Purposes for which we may collect and use the personal informationCategories of third parties to whom we “disclose” PI for a business purpose
Contact information

Reservation Information

Content you choose to upload to the Service

 

Identifiers

Online Identifiers

Commercial Information

 

You

 

To operate the Service

For research and development

To send you marketing and promotional communications

To display advertisements

To comply with law

For compliance, fraud prevention, and safety

To create anonymous, aggregated or de-identified data

Service Providers

Hosts, where you booked a reservation through Harvest Hosts

Professional Advisors

Compliance, Fraud Prevention and Safety

Business Transfer

Payment information

Profile information

Financial Information

 

YouTo operate the Service

For research and development

To send you marketing and promotional communications

To display advertisements

To comply with law

For compliance, fraud prevention, and safety

To create anonymous, aggregated or de-identified data

Service Providers

Professional Advisors

Compliance, Fraud Prevention and Safety

Business Transfer

Feedback or correspondence

Marketing information

Commercial information

Online identifiers

You

Social media websites

Publicly available information

The Host where you booked a reservation using Harvest Host

To operate the Service

For research and development

To send you marketing and promotional communications

To display advertisements

To comply with law

For compliance, fraud prevention, and safety

To create anonymous, aggregated or de-identified data

Service providers

Advertising partners

Professional advisors

Compliance, fraud prevention and safety

Business transfers

Device data

Online activity data I

Online Identifiers

Commercial Information

Automatic collectionFor research and development

To display advertisements

To create anonymous, aggregated or de-identified data

Service providers

Advertising partners

Professional advisors

Compliance, fraud prevention and safety

Business transfers

Please note that we may also disclose personal information with service providers, professional advisors, and in connection with a business transfer or for compliance purposes, as described in the “How We Share Information” section of the Privacy Policy.

California Residents’ Privacy Rights 

The CCPA grants individuals the following rights:

  • Information: You can request information about how we have collected, used, and shared your Personal Information during the past 12 months. We have made this information available to California residents without having to request it by including it in this notice, in the above chart.
  • Access: You can request a copy of the personal information that we collected about you.
  • Deletion: You can ask us to delete the personal information that we collected or maintain about you.

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request.  If we deny your request, we will communicate our decision to you.

You are entitled to exercise the rights described above free from discrimination.

California Shine the Light Law. Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at 1300 N. Frontage Rd, #1594, Vail, Colorado 81657 or via email at [email protected]. You must put the statement “Your California Privacy Rights” in your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

How to Submit a Request

To request access to or deletion of personal information email: [email protected]

Identity Verification

The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request.

Authorized Agents

California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.